Shipping & Returns

Shipping & Returns

Returns

All returns must be within 30 days of the date of invoice. All returned products must be in their original resalable condition, with all original documentation, boxes, accessories and components. Refused packages are subject to return shipping charges as assessed by the shipping courier. All returns are subject to a 25% restock fee. If you wish to return a product for any reason you must notify us prior to sending your package back and we will provide you with an RMA#. This RMA# should be clearly visible on the outside of the box. Any package shipped to us without this RMA# will not be accepted. There are no returns on used parts, closeouts, or special order items. All returns must be received here within 30 days of the date of your original invoice.

Cancellation

Domestic orders canceled within 1 week after purchase are subject to a 5% cancellation fee on refunds. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the products, our return policies will apply if you return them or refuse shipment. You also cannot cancel an order that is noted as a "Special Order".

Shipping

We will ship your order to you via USPS, UPS, or Fed Ex depending on a number of variables, including but not limited to: Where you live in the world, what dimensions your packages are, and where your shipment originates from. By default, all packages shipping internationally are sent via international economy. If you prefer a priority shipping method, please let us know. USPS shipping is also available for military addresses where USPS shipping is required (APO, FPO, etc.). If you request a specific shipper for your packages other than the one we prefer to use, we may contact you in the event additional shipping charges may be necessary.

For your security, All orders are shipped signature required. That means you will either need to be at the location to pick up your package or you will need to pick up your package directly from the shipper location in your town. We provide you with a tracking number upon shipment so you will know when your package will be arriving.

If for some reason you need your package shipped without signature required, you can call us and request this. We will email you a form which you will need to sign and fax back to us. This form expresses your demand to have your package shipped without the signature being required and waives your right to collect any and all refunds if for any reason you do not receive your package and we can prove that we shipped it to the address you specified.